It’s been a lot of “new normals” during these last few months. While some adjustments have been harder than others (hello juggling working while helping my kids do distance learning), other changes have been a much-needed welcome that I hope stay forever! One of my favorites is Walmart’s Online Pickup & Delivery — the service gives me back so much time in my day and of course, helps me save money thanks to Walmart’s Every Day Low Prices! So today I’m going to share every single Walmart grocery pickup faq that you need to know.
You may remember that I shared Walmart’s Express Delivery service where I had my weekly grocery order shipped right to my doorstep. Today, I wanted to share more about the grocery pickup option, as I had to run a few errands and figured I could swing by my local Walmart on my way home. SPOILER ALERT: The process was fast, free, and so incredibly convenient that I was truly shocked at the easy process. I’m sharing 5 things you should know before you try out Walmart grocery pickup!
Walmart Grocery Pickup Faq
1. Same-Day Pickup / Delivery Options At No Extra Charge
More often than not I’m needing groceries last minute (#momlife 🙋♀️), so the fact that Walmart’s Online Pickup & Delivery service offers same day time slots is so important when it comes to making it a service that I’ll actually use. If I realize that I’m missing an ingredient for dinner that night, I can still log onto the Walmart grocery website or use the Walmart mobile app to put in an order. Plus, it’s not just groceries that are available — I can include makeup / skincare, pet supplies, and even household items!
I still pay the same price for items as I would shopping in store on my own — there’s absolutely no markup when using the Walmart Online Pickup & Delivery service! In fact, if an item’s price changes between the time that the order is placed and the day it’s packed, you’ll be charged the lower price! Note that for all orders, there is a $35 minimum and while pickup is free, delivery does include a small fee. Pickup and Delivery available in select markets.
2. Completely Contact Free
The process to pick up an order is super straight-forward and easy. Upon driving up to my Walmart store, there were clearly laid out orange signs directing me where to go for pickup orders. There was a side section of the parking lot reserved for pickup orders, with parking spaces numerically marked. There was a phone number that I could call upon arrival to alert the store, but my Walmart app actually automatically detected that I had arrived and prompted me to check in. All I had to do was indicate my parking spot as well as car color in the app and within minutes, a Walmart associate was out with a cart full of my groceries!
I popped open my trunk and before I knew it, all my groceries were loaded in and I was ready to go! The process was completely contact free — I didn’t need to come out of my car at all!
3. Customize the Allowed Substitutions
When placing an order online or through the Walmart app, the inventory is actually smart enough to recognize local stock that’s at your store. However, between the time that your order is placed and when someone actually pulls the item from the shelves, it’s still possible that something is no longer available. I love that the ordering process actually takes this into consideration and gives you the option to select which items you’re ok substituting with similar items.
I’ve personally found that this substitution policy can even work in my favor — if an item that I choose is no longer available, Walmart Online Pickup & Delivery associates are actually trained to substitute for an equal or better item at no additional cost! In cases where the substitution is for lower priced item, I even save money on the difference.
4. Can Add Items After Order Placed
Ever have those moments when you realize you forgot to add something to your order but it wasn’t enough to justify putting in a separate order? Thankfully Walmart’s Online Pickup & Delivery service lets you add items to your existing order and gives you a clear cut-off time to let you know ahead of time.
5. Groceries Stay Temperature Controlled
My grocery order almost always includes eggs, milk, and yogurts — items that need to stay refrigerated! I wasn’t sure if they’d stay cool by the time that I picked them up but I was pleasantly relieved to see that everything in my order was kept at the the proper temperatures and kept fresh for me regardless of when I picked it up. I had one pickup order where I showed up more than an hour after my scheduled time slot and yes, the items that needed to be chilled were still cold and my produce even still had light condensation on them to stay fresh!
Part of me thought that I’d miss going in store to pick out my fresh produce myself, but honestly, I’ve been so impressed with the quality of everything I’ve received in the 4 times that I’ve since used Walmart Online Pickup & Delivery. I’ve had avocados that were perfectly ripe and even bananas that weren’t spotted or green. Walmart actually trains their Online Pickup & Delivery associates to pick the freshest items and in fact, they even guarantee 100% freshness. If I’m unhappy for any reason, I can just call customer care for a full refund. I did have one instance where I ordered a can of fresh kernel corn but received a can of creamed corn instead, but was able to get a full refund with a super quick phone call!
Walmart Online Pickup & Delivery has been such a lifesaver as it seems like I have more responsibilities on my plate now than ever. Plus, I don’t have to wait in checkout lines or worry about crowds in the store. I’ve been able to get so much time back in my day, which gives me the ability to do more fun things with my family!
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Which Walmart grocery pickup faq did you find most helpful? Let me know in a comment below!
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Thank you to Walmart for sponsoring this post. All opinions are honest and 100% my own.
Richard Hicks says
Good to know this information. I am going to give it a try!
Matt Taylor says
Very cool! I was just at Walmart the other day and saw workers walking around putting together orders. I haven’t tried it myself yet. I still don’t mind doing traditional shopping and getting some steps in. haha
Jennifer Prince says
I may be one of the last people on earth that hasn’t done grocery pickup. Lol! I need to try this. It seems SO easy!
Ramil Hinolan says
So helpful during the pandemic. Online shopping is the in thing tofdy
Sarah M says
Riped fruits are one of the main concerns when I ordered items online. Good to know that Walmart is focusing on giving fresh items.
Nikki Wayne says
Thanks for sharing infos. I will definitely try this.
I wish our grocery stores here in the Philippines would do this. Stay safe!
Gervin Khan says
I haven’t tried this one because my mom is the one who’s doing the groceries. I should tell her about this, it sounds more convenient.
Kevin Brotac says
A perfect service for these times! Amazing how far technology can get us, I am gonna try this next time I plan to visit Walmart!
I have to try their service … Thanks for all the tips.
This is actually pretty neat. I havent realise how fast you can get your groceries from online. Especially at Wal-Mart.
We have always done Target pickups but might have to try Walmart too!
We have tried contactless pickup for other things but not groceries yet. Maybe it’s time to give it a try.
Kelly Bolen says
My town had the first ever Wal Mart delivery service in the country! When they first started rolling out the program, and I loved it! They really did a great job with their on line ordering!
Ana Rose Roads and Pages says
It is a good thing that Walmart is customer friendly. Here in the Philippines, Lazada and Shoppee are the two sites where we do our ordering online. I hope we also have something like the Walmart you have in there where we can order fresh vegetables and fruits. In addition, being customer friendly is really a plus.
Lisa Autumn says
Oh this is such a smart system!
Lisa | lisaautumn.com
This is so cool! In these COVID times, this not only looks practical but also safe. Thanks for the information!
Yanitza Ninett says
I haven’t tried the grocery pickup yet but this post made me want to try it! And I love all the pictures 🙂
Autumn Murray says
I love curbside grocery pickup during this current environment. I didn’t know Walmart had curbside delivery. Thanks for the information!
I’ve been using this service and love it! It’s so convenient and hassle free!
My mom swears by Walmart pickup! It’s been so helpful for her over the years, between when she was working full time and had to stop after work to grab her grocies, to now when she’s retired but living far away from “civilization” so she has to schedule a whole day to do all her errands. It’s the best!
I’ve been meaning to use this! Thanks for sharing your tips!
Adaleta Avdic says
This is super helpful, and I love that it’s contactless. It was always such a good service, and I love it even more now with everything going on. The substitutions are always spot on too!
Marie Phillips says
I haven’t tried Pickup yet but I have been doing walmart delivery for some time now. I paid an annual fee for unlimited deliveries. It has been a lifesaver at times, but there are some things that I can’t order because the shoppers are not as selective and well trained as I would like, especially with produce and other perishables.
Emman Damian says
This is so convenient! It lessens the risks of infection. Also, less contact! Great initiative by Walmart!
These are great tips! I still haven’t tried this service but I’ve been interested in doing it. This makes the process sound super easy!
Sarah Lindner says
I’ve already tried Walmart’s Express delivery service and find it so convenient. Love that they have this option too! xoxo, Sarah
Laura Leigh says
I have utilized this once and it was absolutely glorious! definitely need to do more often!
xo Laura Leigh
Interesting! I actually haven’t shopped at Walmart in several years so I didn’t even know they had contactless pickup!
Wow, this would make grocery so much more convenient!
Nice to see Walmart is offering this service. I shop online with delivery straight to my home. Never tried order and pick up service. But sounds fairly easy. Thanks for this info.
Love the efficiency of this! I need to check out if we have it in Walmart Canada!
Oh wow! I had no idea their pickup service was so good! I love that you can add on to your order and that the groceries are temperature controlled. That makes a big difference!
Kathy Kenny Ngo says
I love this. I wish we have the same thing here. IT would be so good for health and safety.
Mike Bruns says
Amazing! The perfect servicee to avoid going to crowed places! I wish there was a Walmart where I live or more places to offer these type of services
I had no idea Walmart did so much to make the experience so easy and convenient. I love that they let you add to your order after you’ve placed it. I ALWAYS forget something.
Neely Moldovan says
yes we love grocery pickup and walmart makes it so easy! I feel like I have used it so much the past few months.
I have been wanting to dry Walmart’s contactless pickup for a while but haven’t gotten around to it. Thank you for sharing how easy and convenient it is!
We’ve used Walmart grocery pickup a number of times. I love it! It’s so convenient and quick!
This is the ONLY way I buy groceries now! Walmart hit the jackpot with this option!
This is very helpful! I didn’t know how it worked.
Anna English says
I used this 1 or 2 times during the beginning of COVID and was surprised at how easy it is! However, its so hard to schedule a pick-up time in our area, so I haven’t used it since.
Thank you for this helpful article! We don’t have Walmart here, but I’ll still be sure to keep these in mind when we do visit one soon!
Nikki Wayne says
It’s great that Walmart made this option. Convenient and safe.
Rose Ann Sales says
Great option for customers,I hope our local grocery stores would have that.
Gotta give this a try. Thanks for the tips. Nice photos too!
I have always wanted to try Walmart pick up, thanks for sharing this info super helpful.
Toni Dash says
This is really helpful! Love the convenience of getting your groceries safely.
Tara Fuller says
I’m such a huge fan of curbside! I’ve been using curbside and delivery for the longest – but especially now!
Wow this is awesome and hassle free. Very convenience of getting groceries especially now in our situation because of pandemic how I wish. This idea would available in my country.
I haven’t tried Walmart grocery pickup yet, but I’ve heard such great things and this post really sealed the deal for me!
Emily Fata says
It’s great to prepare yourself and know what to expect for the pick-up!
This is a great way to getting the things you need without having to enter the store, so convenient! Love this option ; )
YES! Walmart pickup has been a LIFESAVER this year!!
Lauryn Hock says
I love that grocery stores offer this option now! I have done Walmart grocery pickup and loved the experience.
Hillary Conheady says
This is SO awesome! I totally didn’t even know they did this! Definitely need to give it a try soon!
IN recent times I’ve learned to love grocery pickup. I love these tips, they’ve all come in handy during recent trips.
Walmart online ordering is the best! I use it all the time!